Privacy Policy – Stracart
Effective Date: March 22, 2026
1. Introduction
Stracart is a digital marketplace where users can post products and connect directly with customers through WhatsApp, Stracart chat, Facebook, and Instagram.
This Privacy Policy explains how we collect, use, and protect your information when you use our platform. We are committed to protecting your personal data and maintaining a safe and trusted marketplace.
By using Stracart, you agree to this Privacy Policy. If you do not agree, please stop using the platform.
2. Information We Collect
2.1 Information You Provide
When you use Stracart, we may collect:
- Your name, phone number, and email address during registration
- Details of products you post (such as title, description, images, and pricing)
- Messages and conversations between you and other users
- Information you provide when contacting support
We may also require identity verification to confirm the authenticity of sellers and provide a more secure and trusted marketplace.
2.2 Information We Collect Automatically
We may automatically collect:
- Your IP address and device information
- Browser type and usage activity
- Location data (if enabled on your device)
- Pages visited and actions taken on the platform
This helps us improve performance and user experience.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Allow you to post products and connect with buyers
- Enable direct communication between buyers and sellers
- Improve our platform and user experience
- Send important updates and notifications
- Detect and prevent fraud or suspicious activities
4. Account Responsibility
Users are responsible for the information they provide on Stracart and for all activities carried out through their accounts.
Stracart does not control or guarantee transactions between buyers and sellers. All communications and agreements made through WhatsApp, Stracart chat, Facebook, Instagram, or any other channel are the responsibility of the users involved.
Users are advised to verify details before making payments or completing transactions.
5. User Content and Product Listings
Users retain ownership of the products, images, and content they post on Stracart.
However, by posting products, you grant Stracart permission to display, promote, and share your content on the platform for the purpose of improving visibility and connecting you with potential buyers.
6. Third-Party Platforms
Stracart allows users to communicate through third-party platforms such as WhatsApp, Facebook, and Instagram.
Please note that these platforms operate independently and have their own privacy policies. Stracart is not responsible for how these platforms collect, use, or protect your data.
Users are encouraged to review the privacy policies of any third-party services they use.
7. Sharing of Information
We do not sell your personal information.
We may share your data only when necessary with:
- Service providers that help us run the platform (such as hosting and security services)
- Authorities or regulators when required by law
- Other users, only as part of normal platform use (for example, when buyers contact you directly)
8. Fraud Prevention and Safety
Stracart works to detect and prevent fraudulent activities on the platform.
However, users should take personal responsibility for their safety by verifying sellers, confirming product details, and avoiding suspicious transactions.
Stracart is not liable for losses resulting from user interactions or transactions.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how users interact with the platform
You can disable cookies in your browser settings, but some features may not work properly.
10. Data Security
We take reasonable steps to protect your information using secure systems and technologies.
However, no online platform is 100% secure, so users are encouraged to protect their personal information.
11. Your Rights
You have the right to:
- Access or update your personal information
- Request deletion of your data (where applicable)
- Withdraw consent at any time
To make any request, please contact us:
👉 www.stracart.com/contact
12. Data Retention
We keep your information only as long as necessary to:
- Provide our services
- Resolve disputes
- Comply with legal obligations
13. Age Requirement
Stracart is intended for users who are at least 16 years old. If you are under 16, please use the platform with guidance from a parent or guardian.
14. International Use
Stracart serves users across Africa. Your information may be processed or stored in different locations depending on the services used.
By using the platform, you agree to this processing.
15. Account Suspension or Termination
Stracart reserves the right to suspend or terminate any account that violates our policies, engages in fraudulent activity, or poses a risk to other users or the platform.
16. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date and notify users where necessary.
17. Contact Us
For questions, concerns, or any privacy-related requests, please contact us through:
👉 www.stracart.com/contact
Stracart is committed to building a safe, transparent, and user-friendly marketplace where buyers and sellers can connect directly and do business with confidence.